1. Can I put in credit to my Gaiyo Card myself?

No. It is not permitted to put in credit to the Gaiyo Card yourself, even for private travel.

2. Why am I not allowed to put in credit?

• The Gaiyo Card is automatically topped up in accordance with the agreements with your employer.
• Loading credit yourself can lead to incorrect transactions or loss of money.
• If you load credit yourself, you will unfortunately lose this amount. Refunds are not possible.

3. Are there any exceptions?

Yes. Refunds via uitcheckgehttp://www.uitcheckgemist.nl mist.nl can be loaded onto the card.

• The amount will be added to the card.
• This amount will then be automatically credited to your employer.

4. How can I make private trips?

All private trips, just like business trips, are processed via the Gaiyo Card. No personal balance is required for this. The costs are automatically registered and, if applicable, settled according to the agreements with your employer.

In short: you may never load a balance onto the Gaiyo Card yourself. Only refunds via uitcheckgemist.nl can be loaded onto the card and are automatically settled with your employer.